Privacy and cookie policy

Welcome to the eldo wallet website.

eldo wallet places great importance on respecting and protecting the privacy of the users of the eldo wallet website and of the users of the eldo wallet SaaS Services Platform (hereinafter the "Users" or "You").

The purpose of this personal data protection policy (the personal data hereinafter referred to as the "Data") is to inform You about our methods for collecting, using, and disclosing the Data that You may provide to us through this website or the Services Platform. This policy sets out how Users' Data is processed.

We invite You to read this personal data protection policy carefully before using or providing information through this website or the eldo wallet SaaS Services Platform (hereinafter the "Platform"). Users may voluntarily provide eldo wallet with Data about themselves (such as last name, first name, address, phone number or email address, registration or authentication information) by completing the forms or questionnaires on the website or by logging in to the Platform. This Data may be processed, whether by automated means or not, within the meaning of French Law No. 78-17 of January 6, 1978, as amended, on information technology, data files, and civil liberties, and Directive No. 95/46/EC of October 24, 1995 (hereinafter the "Data Protection Act"), and of the General Data Protection Regulation [(EU) 2016/679 of April 27, 2016] (hereinafter the "GDPR"), or within the meaning of the local law applicable to eldo wallet's subsidiaries. Data means all the information that You provide to us, either directly or indirectly when You browse our website through cookies if You have previously accepted them, and that allows us to identify You and give You the best possible experience; or when You log in to the eldo wallet Services Platform.

Our eldo wallet website may contain links to other websites, applications, and services operated by third parties (for example: facebook.com/eldowallet, linkedin.com/company/EldoWallet). The information practices of other services, or of the social media platforms that host our branded social media pages, are governed by their own personal data protection and cookie policies. eldo wallet is not responsible for their practices.

Who is the Data controller and what are the purposes of the processing?

The Data is collected by eldo wallet, BESTWALLET (a simplified joint-stock company with its registered office at 9 rue des Merisiers, 68920 Wettolsheim, France, registered with the Colmar Trade and Companies Register under number 901 283 382, hereinafter "eldo wallet"), publisher of the website and the Platform, in its capacity as Data controller and in accordance with the Data Protection Act and the GDPR.

The Data will be used for the following purposes:

Processing related to Users' use of the eldo wallet Platform

• Users' login, access, and use of the Platform;
• Users' access to support and technical assistance services, and analysis of Platform Users' feedback;
• E-learning on the use of the Platform;
• Carrying out operations related to the management of eldo wallet's Clients under the Contract, including invoicing, accounting, and customer relationship follow-up through a third-party CRM tool that allows eldo wallet to manage its customer relationships (and whose processing may take place in the United States under a "Data Processing Agreement" that includes the European Commission's standard contractual clauses), preparing accounting, technical, and commercial documents, carrying out solicitation activities, and producing sales statistics.

This processing is based on the SaaS Services Contract (hereinafter the "Contract") entered into between eldo wallet and its Clients and on eldo wallet's legitimate interest.

Processing of Users' requests through the eldo wallet website

You may be asked to provide Your Data on our website in order to obtain the following services:

• Handling a request for information about eldo wallet's products and/or services through a contact form;
• Getting a demo of eldo wallet's products and/or services;
• Downloading an eldo wallet publication (such as white papers, articles, studies, survey results, booklets, and other publications owned by eldo wallet);
• Registering for and taking part in eldo wallet events, including webinars or training sessions run by eldo wallet;
• Applying to a job posting or sending an unsolicited application;
• Interacting through the eldo wallet blog and social media;
• Reporting email abuse;
• Subscribing to an eldo wallet newsletter (a service that informs, by email, those who wish to receive it of all news relating to eldo wallet). When you subscribe, we collect the Data that allows us to contact You (e.g., your last name, first name, and email address). You may unsubscribe from the newsletter at any time by using the "Unsubscribe" link included in each newsletter. The legal basis for this processing is consent.

Processing of survey results

eldo wallet may also conduct surveys through its website or the Platform. In that case, people who agree to take part in these surveys may provide not only the opinions and/or reactions requested as part of the survey, but also certain data that allows them to be identified (e.g., name, phone number, etc.). The categories of data collected may vary depending on the purpose of the survey.

What is the legal basis for processing Users' requests through the eldo wallet website?

Except for the subscription to the eldo wallet newsletter, the legal basis for the other processing is legitimate interest.

The main purpose of collecting Your Data is to give You an optimal, efficient, and personalized experience when You use our services. To that end, you acknowledge that we may use your Data, based on our legitimate interest in offering high-quality services and developing our customer relationships, in particular to: personalize, evaluate, and improve our services, content, and materials; analyze the volume and history of your use of our services; suggest tips tailored to your use; and inform You about our services, any updates, and any new services that may interest You.

eldo wallet has appointed a Data Protection Officer, who can be reached at the following address: moni@orgazone.fr

How do we use, collect, and retain your Data?

The Data collected is used exclusively to provide You with the information and services that You request. An asterisk indicates when providing Data is mandatory. If You do not complete these mandatory fields, we will not be able to process Your request. The Data that eldo wallet collects is processed, recorded, and stored in accordance with applicable legal provisions.

We retain your Data only for as long as necessary to provide our services or within the limits prescribed by law. At the end of this period, your Data will be deleted. We cannot delete your Data where there is a legal retention obligation, for example if required by accounting law, or where there is a legal reason to retain the Data, such as an ongoing contractual relationship.

Use of your Data for marketing purposes

In accordance with applicable regulations, any marketing by phone, email, SMS/MMS, or fax, as well as any transfer of Data for marketing purposes using these means, will take place only with your prior consent to receive marketing communications and/or to the transfer of your Data.

If You agree to receive such marketing messages by checking the boxes provided for this purpose on this website, You may withdraw this consent at any time under the conditions set out in the paragraph "How to exercise your rights over your Data", and, in particular, each marketing message sent by any of the means above will give You the option to opt out of receiving further marketing messages through the "Unsubscribe" link.

Security, confidentiality, and integrity: how is your Data protected?

eldo wallet is committed to preserving the quality, security, confidentiality, and integrity of your Data. The technical and organizational measures and security policies in place protect your Data. People who have access to your Data are bound by the strictest confidentiality and respect your privacy. We continually adapt our security measures in line with technological progress and developments.

Who are the recipients of your Data?

The Data provided is held entirely by eldo wallet. By completing the forms or questionnaires on the eldo wallet website or Services Platform, you agree, subject to exercising your right to object under the conditions set out below, that your Data and any updates to it may be shared with the following recipients in order to respond to your requests: eldo wallet's IT department, marketing department, sales department, and human resources department.

eldo wallet will not transfer your Data to other recipients. eldo wallet will not sell your Data. Your Data will not be disclosed to third-party individuals or entities unless applicable law provides otherwise.

How to exercise your rights over your Data

In accordance with the Data Protection Act and the European Regulation, or the local law applicable to eldo wallet, You may at any time object to the processing of Data concerning you, access it, have it corrected, or restrict its processing.

You may at any time request the deletion of your Data. You may at any time request the portability of your Data. You may also at any time object to the disclosure of your Data to third parties or to its use by the Data controller for commercial purposes, under the conditions indicated above. You have the right to give instructions regarding what happens to your Data after your death. Your request must be sent to the following email address: contact@eldowallet.fr

These rights may be limited, for example if you ask us to delete Data that we are required to retain under a legal obligation. You have the right to lodge a complaint with the CNIL (France's data protection authority), including through its website: www.cnil.fr

Storage location and transfer of Data outside the European Union

eldo wallet processes and stores the Data on the cloud infrastructure of its hosting provider Amazon Web Services (AWS). Some Data may transit through and be stored outside the European Union, whether with this hosting provider or through the use of certain Sub-processors. Any transfer outside the European Union is protected by adequate legal frameworks, such as a Data transfer agreement based on the European Commission's standard contractual clauses.

Cookies

Cookies are data stored in an Internet user's terminal equipment and used by the website to send information to the user's browser, allowing that browser to send information back to the originating website (for example a session identifier, a language choice, or a date). Cookies make it possible to retain state information, for the validity period of the cookie concerned, when a browser accesses the different pages of a website or when that browser later returns to that website. Only the issuer of a cookie can read or modify the information it contains.

There are different types of cookies:

• session cookies, which disappear as soon as You leave the website;
• persistent cookies, which remain on your device until they expire or until You delete them using your browser's features.

Please note that cookies may be installed on your terminal equipment when you visit the website.

Managing cookies

You have several options for deleting cookies.

Although most browsers are set by default to accept the installation of cookies, You can choose, if You wish, to accept all cookies or to reject them systematically. You can also set your browser to accept or refuse cookies on a case-by-case basis before they are installed. You can also regularly delete cookies from your device through your browser. Remember to configure all the browsers on your different devices (tablets, smartphones, computers).

The configuration for managing cookies and your choices differs for each browser. It is described in your browser's help menu, which will tell you how to change your cookie preferences (for example for Internet Explorer, Safari, Chrome, Firefox, or Opera).

However, please note that if you set your browser to refuse cookies, some features, pages, and areas of the website will not be accessible, and we cannot be held responsible for this.

We also draw your attention to the fact that, when You object to the installation or use of a cookie, a refusal cookie is installed on your terminal equipment. If You delete this refusal cookie, it will no longer be possible to identify You as having refused the use of cookies. Likewise, when You consent to the installation of cookies, a consent cookie is installed. Consent and refusal cookies must remain on your terminal equipment.

Changes

We may modify this personal data protection and cookie policy to allow eldo wallet to comply with new practices and regulations or for other purposes. In that case, we will update the "Last updated" date shown at the top of this policy.